Services for Higher Education

COHORT and Revenue Management services include Student Outreach, Delinquency Prevention and Recovering Higher Education Dollars.

Post-secondary education is often a costly stop along the path to professional success and students sometimes struggle with financial literacy and understanding their repayment obligations. Colleges, universities, other higher education institutions and lenders are all faced with the challenges of managing accounts and recovering monies owed while maintaining positive relationships with students and an impeccable public image. For this reason, it is important our higher education clients have a voice in how we enhance the student experience, prevent delinquency and work receivables accounts. To do this, we find positive solutions that work for both students and institutions alike.

All programs are customized to meet your institutions specific needs. We internalize your mission, embrace your goals and become an extension of your organization and your voice, representing you with the highest degree of integrity and professionalism. With us, you have a voice in how your portfolio is managed.

The primary business units serving the needs of our higher education clients are CareCall, which offers a full range of call center solutions and JCC, our Accounts Receivable Management solution.

Our tools for success include an exceptional team, decades of experience, powerful communication strategies, and stringent compliance measures. Whether you are seeking COHORT Management Services or increasing your recovery of delinquent receivables we offer a consolidated solution.

• CareCall and JCC staff are trained and experienced in a methodology that combines clear and direct language with respectful persuasion. Click here for COHORT Management Services
• Early student outreach beginning while students are in school has proven to enhance the student experience and significantly reduce delinquencies.
• Through our experience collecting higher education debt we have learned that non-confrontational, resolution-focused communications provide the solution for achieving repayment without jeopardizing your image and relationships with students and borrowers.
• By identifying solutions for students and borrowers and helping them satisfy their accounts, we provide colleges and universities with exceptional results.
• To further ensure that we uphold your mission and remain compliant at all times, JCC has developed internal monitoring programs, including 100% call recording.
• All contact with students is compliant with all regulatory mandates including the Family Educational Rights and Privacy Act (FERPA) and the Fair Debt Collection Practices Act (FDCPA).

Each of our tailored services begins with the establishment of client goals, expectations, and specifications and commences after all our staff is educated on the parameters of your contract. We work with you to work for you. You have a voice.