Call Center Solutions

Customer service is our specialty. Since 1992, CareCall has handled thousands of calls per month for organizations nationwide offering a range of proven and effective solutions along with several service options to meet your business needs. CareCall gives a voice to your brand and advances your business with solutions for:

• Customer service

• Order fulfillment and support

• Billing inquiries

• Loyalty programs

• Customer retention and much more

CareCall has served as an addition to the customer service department for clients in a variety of industries. As your partner, we become an extension of your organization, and your voice, representing you with the highest degree of integrity and professionalism. We understand your mission and listen to your goals. All elements of our work plan for you are designed with your specifications and requests as the first priority. With us, you have a voice.

CareCall, our dedicated call center solution, is equipped with 24-hour monitoring, 100% call recording, and secure VPN connections to ensure quality and absolute data protection and security. Our staff undergoes a rigorous training schedule that includes common industry scenarios and client-specific procedures so that CareCall can serve the particularities of any business. From the very outset of your contract, your dedicated project manager and team of representatives are totally focused on your specific needs so that we provide your company with the most effective, efficient outsourcing solutions available. We work with you to work for you. You have a voice.

We offer:

• Call center management: inbound and outbound
• Overflow support
• Default prevention services
• Automated text-to-speech campaigns
• Live chat
• Email blasts
• IVR capabilities
• Survey generation and distribution
• Welcome and follow-up calls
• Electronic or personal customer service
• Inquiry response
• Technical support
• Product information dissemination
• Third-party contact
• Account dispute resolution
• Customer acquisition and retention
• Bilingual communication
• 100% call recording with data collection and collation
• Creativity, flexibility, a desire for excellence … and much, much more!