Telecommunications Services

In today's marketplace of increasing churn, due to portability, competitive rate plans, and greater customer demands, many companies are turning to CareCall to help them maintain high standards of service and to increase market share.

We can help your organization stand out from the competition — by not only meeting customer expectations, but exceeding them, and by providing a staff that is courteous, knowledgeable, and looking to go the "extra mile" to help give customers a positive impression of your company.

Our programs include:

New Customer Welcome Calls
Retention Calls
Satisfaction Surveys
Follow-up Calls
Plan Evaluation/Up-Grade Promotions
Migration Calls
Inbound Support

"In my experience, CareCall has been one of the easiest customer service vendors to do business with, and it was a pleasure working with your project account team."

"The project account team assigned to my account was always very positive, especially my Project Account Manager. We made lots of changes to several different surveys, as well as added survey programs. There was never any push back on changes, and we weren't ever told "No" we can't do that. It was good to work with a team that was responsive to our needs. The sales process is very easy. It seems that every time we asked for a new program or changes to an existing program, it was completed in no time flat. There was very little red tape and we were able to meet deadlines with no issues what so ever. The quality of the reps on the phone surpassed my expectations."

Vendor Manager
National Communications Company