Reporting and Analytics

CareCall values the opportunity to communicate our results to you. In addition to providing you with regular updates on our progress, we take the reporting process several steps further to provide a more comprehensive approach. In addition to regularly scheduled reports you will receive electronically and can access online any time, our approach to reporting ensures you have a voice in tracking our results and includes:

• Proactive, routine reviews for you and your staff with our operations manager(s). 
• Discussions of key performance indicators to ensure maximum results for your contract.
• Opportunities for you to provide feedback and offer suggestions to further tailor our work processes to meet the needs of your organization.

CareCall offers a large selection of customer reports. The key report most of our customers rely upon is a Key Performance Indicator Dashboard. This snapshot report provides statistical information including:

• List penetration percentage
• Calls per day
• Right-party contacts
• Contacts per hour
• Conversions

All reports can be provided on a weekly, biweekly, semimonthly, and monthly basis, as required.

Have a question about our reporting capabilities? Please contact us to learn more!