Call Center Solutions

Founded in 1992, CareCall is a business unit of Array Services Group and a recognized leader in outsourced call center solutions. As your partner, we give you a voice in how we communicate with your customers and how we manage your program. We become an extension of your organization, representing you with the highest degree of integrity and professionalism while tailoring all work processes to meet the unique needs of your industry.

CareCall provides comprehensive and flexible solutions for outsourcing, providing capabilities for inbound and outbound telephone support, chat, and email support. CareCall can design solutions ranging from dedicated service units to on-demand workforces for overflow and peak seasonal support, with the capacity to service hundreds of thousands of calls per month should the need arise.

CareCall can provide an experienced group of support representatives who will strive to become an extension of your service organization, providing a quality experience as we interact with your customers. As your call center partner, it will be our goal to make our service a seamless extension of your own operation. We will dedicate ourselves to meeting or exceeding the service expectations that have been established under our service agreement.

We at CareCall take great pride in delivering powerful, uncompromising support services to our clients. Our organization focuses on offering custom-tailored services fueled by our extensive industry expertise and a national profile that can bolster your bottom line and provide better results in key areas. Our services include the following:

• Member communication programs
• Email support
• Chat
• Call center support
• Member retention efforts
• Lead generation support 
• Overflow and seasonal support
• Surveys
• IVR solutions
• Technical support

Some important features of our programs include the following.

• Fully scalable to meet the demands of your program
• Consumer contact by mail, phone, and electronically
• Full compliance with industry regulations
• 100% call recording since 1996
• Bilingual communications
• State-of-the-art technology tools
• On-demand workforce
• Seamless integration of our platforms

We have delivered excellent results to clients over the years, and we want to do the same for you. Please review our client testimonials and case studies to learn more, and then contact us for additional information.