Case Studies

At JCC, we give you a voice in all aspects of how your portfolios are managed. We work with you to customize and create accounts receivable management solutions that correspond with your overall organizational goals. We manage your accounts and communicate with your customers and patients in the same way you would. We hear your requests and understand your mission. At JCC, you have a voice.

The following case study is an example of how JCC has listened to and worked with one client to develop strategies and processes that meet their needs.

10% Liquidation Increase for a Top Hospital

A top 100 Midwestern hospital operating clinics and several specialty centers with annual revenue of nearly $2 billion; renowned as a premier hospital and recognized as a leading-edge facility in the areas of technology, medical practice, and patient care.

Situation Analysis

This healthcare organization was dissatisfied with the customer service, degree of compliance, and decreasing liquidations provided by its existing collection agency. The provider issued a request for proposal to identify the best-qualified agencies to make a fresh start and overcome these challenges. The facility selected JCC.

JCC’s Solution

JCC implemented a dedicated team of trained recovery professionals focused on patient-sensitive, effective, debt recovery to increase liquidations. Our PPMS certified processes ensure we implement measures for continuous improvement.

Using our streamlined reporting and our commitment to compassion, dignity, and respect with every call, JCC representatives work to ensure the best possible arrangement with each patient and payer in a problem-solving atmosphere.

Outcome

In just six months, JCC increased collections by nearly 10% compared to the prior agency’s most-recent annual average. JCC also reduced the volume of complaints.