Medical Record Retrieval Services
Array Retrieval is a premier records retrieval service for the insurance industry, specializing in servicing insurance companies and their agents. We focus on fast turnaround time, administration, and follow-up of medical record retrieval so agents can concentrate on selling and assisting their clients. Our expert staff has many years of medical records retrieval experience.
- Provide Optimal Retrieval Times — our goal is to average 14 calendar days or less from the time we receive your request to the time the underwriter has records in his or her hands.
- Real Time Tracking — the company administrator as well as the agents can track medical record requests by viewing real-time notes and status any time, day or night, via the website.
- Customer Service — we pride ourselves in offering "individual" customer service from the agent level to the administration level. If for any reason assistance is needed, you can contact our office to reach a live customer service representative.
- Confidentiality — customized programming allows agents to access their personal accounts only. The company administrator will have access companywide.
- Records Delivery — records can be delivered to the insurance company in a variety of ways. They can be sent electronically, overnighted, or mailed. The choice is yours.
- Ease of Use — requesting medical records takes fewer than 5 minutes of your time. ProSource begins working on your request immediately upon receiving it.