Reporting and Analytics

ProSource values the opportunity to communicate our results to you. In addition to providing you with regular updates on our progress, we take the reporting process several steps further to provide a more comprehensive approach. In addition to regularly scheduled reports you will receive electronically and can access online any time, our approach to reporting ensures you have a voice in tracking our results and includes:

• Proactive, routine reviews for you and your staff with our operations manager(s).
• Discussions of key performance indicators to ensure maximum results for your program.
• Opportunities for you to provide feedback and offer suggestions to further tailor your program to meet the needs of your organization.

Another advantage of selecting ProSource as your outsourcing partner is that we have the flexibility to work entirely within your existing system, making it easy for your staff to monitor our progress and results. The benefits of this improved visibility include:

• Immediate access to activity updates and workflow.
• Immediate access to received payments.
• Immediate access to productivity analysis.

For those organizations that prefer we work within our own system, we provide immediate access to reporting options for all of our healthcare partners. You will have the ability to view and pull reports electronically. ProSource can provide any reports required by you. This includes a variety of standard, customized, or ad-hoc call statistic reports in any frequency required. We understand the importance of reports in an outsourcing relationship and can customize reports to ensure we are tracking information according to your expectations.

Have a question about our reporting capabilities? Please contact us to learn more!