Robust Technology, Reliable Security

At ProSource we strive to provide the best in outsourcing solutions for our healthcare partners. We have invested significant financial and human resources in our technology to ensure that we are always responsive to your needs. For example, we understand that it is often most efficient to work within an organization’s in-house system to update account information and control data, so we established our dialer interface to allow us to do this while also leveraging our own dialer technology. We work to understand your mission and listen to your unique goals for your contract. At ProSource, you have a voice in all aspects of your programs.

ProSource leverages all that current technology has to offer. Our state-of-the-art, robust, flexible systems and expert team of IT professionals support our internal efforts and ensure maximum network security. Our outsourcing programs are fully supported by our technology, and are customizable to meet the changing needs of each organization.

The following systems support our revenue cycle management programs by providing the best tools for our staff and monitoring and auditing capabilities for our management team.

Working with Your System

The main attribute that sets ProSource apart from our competitors is our ability to work directly on your billing system while also leveraging our dialer technology. ProSource is able to accomplish this with its proprietary dialer interface, UCS. This program allows us to work all accounts assigned to each of our healthcare partners’ unique workflow requirements and needs. This unique interface technology provides true transparency to your patients. ProSource is able to review real-time updates and all notes directly from your system while speaking with your patients.

Another benefit of ProSource working within your system is increased visibility for your staff. The benefits of improved visibility include:

• Immediate access to activity updates and work flow.
• Immediate access to received payments.
• Immediate access to productivity analysis.

Our UCS system assists us in managing thousands of accounts daily for our healthcare partners. With this system, we can score accounts for propensity to pay as well as conduct charity care scoring. The customized workflows allow healthcare organizations to make informed decisions on inventory and the required workflows that will maximize returns while also meeting the ultimate mission of serving patients’ needs.

ProSource accesses your system through a virtual private network (VPN). All connections are secure and password protected.

Phone System:  ProSource leverages industry-leading Avaya solutions to provide enterprise telecommunications capability. Some key features of our phone system include the following:

• Support of 450 users in multiple locations
• Capable of significant expansion
• Support for integration with third-party applications such as predictive dialers, IVRs, and digital logging equipment
• Communication between sites leverages VOIP technology and is encrypted
• Supports soft phone capabilities for rapid implementation
• CMS call center reporting tools for historical and real-time reporting capabilities

Call Recording System - ProSource has recorded every call since inception. Our digital recording system and call recording program offer the following capabilities:

• Desktop PC access
• All calls available for six months for your review
• Daily monitoring by supervisors and compliance/training staff
• Daily audit results provided to ProSource management

Predictive Dialing Technology

ProSource uses dialer technology that has both predictive and preview capabilities. This technology is employed only for self-pay accounts in which the client provides a list of responsible parties and balance information. This powerful technology places calls within ProSource even as we work directly on your system in real time.

Data Security

Safeguarding privacy is a critical focus of our business; as such, we have addressed technical security components at the director level. The director of IT ensures that privacy is maintained within our systems and that appropriate security policies and practices are in place. Electronic data received into our system is secured through restricted network access, assigned by role or job function. Additionally, patient data is secured on our network and is never transferred to or stored on local PCs. ProSource receives most data through secure FTP, although other methods are also supported based on each healthcare partner’s request.